Does my shipping cost include import fees? What happens if I am charged these fees?
It does not. Please note, we will do our best to ensure that the import fees are low, but if you are in an area with import fees, please check with your local Customs to see what charges would occur. If they are charged, it would be your responsibility to pay them, as we do not cover them
Last updated: June 28, 2021 09:17
Will the magnetic charger work through a case?
The case must be MagSafe compatible in order to work with the magnetic portion of the charger.
Last updated: June 28, 2021 09:17
Does this come with a charger?
We will include a 36W DC charger.
Last updated: June 28, 2021 09:17
What kind of charger do I need when travelling if I do not want to bring the DC charger?
The USB-C charger should have 12V/3A or 15V/3A to meet the charger’s requirements.
Last updated: June 28, 2021 09:17
Is the Apple Watch Charger MFI certified?
The Apple Watch charger meets Apple’s strict certification standards.
Last updated: June 28, 2021 09:17
Will the 36W charger be enough?
Typically, the Apple Watch and AirPods Pro charge at 3W each, so the charger will suffice with all devices plugged in.
Last updated: June 28, 2021 09:17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.